Career Opportunities with Facing History and Ourselves, Inc

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Careers At Facing History and Ourselves, Inc
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Program Assistant for Online Learning

Department: Program Delivery & Content Development
Location: Brookline, MA

Position: Program Assistant for Online Learning

Reports to: Director, Online Learning

Status: Full-time; Non-Exempt

Location: Brookline, MA

Start date: Immediate

Position Description:

The Program Assistant for Online Learning is responsible for all aspects of administrative support for Facing History and Ourselves’ online professional learning for educators.

The Program Assistant for Online Learning is the primary support for online and blended course administration including course instance setup in the learning management system (LMS), registration process, course communication workflow, course metrics, and graduate credit administration.

The Program Assistant for Online Learning works with other departments to ensure that user data is being properly integrated into Facing History’s databases.

In addition to working on course administration, the Program Assistant for Online Learning works as a member of the Online Learning team to help support educators by responding to website and email queries and is responsible for providing QA for multimedia assets.

Responsibilities include:

  • Support courses, users, and communications workflows inside and outside the LMS (Canvas) for all Facing History online learning offerings. Support course and workshop registration processes and adjunct facilitator stipends.
  • Provide ongoing, front-line support for all online professional learning offerings including facilitated courses, blended seminars, and self-paced workshops, ensuring a rapid resolution to issues surfaced by participants and facilitators.
  • Provide content monitoring for self-paced offerings and other spaces where user-generated submissions are present and alert designated member of the Online Learning team when content is in need of moderation.
  • QA e-learning assets for final output.
  • Coordinate online learning calendar, conference calls, facilitator scheduling, logistics for course webinar speakers, meeting planning, etc.
  • Oversee graduate/continuing Ed credit and certificate administration. Act as point of contact for credentialing institutions. Coordinate processes for users to obtain graduate credit for projects: communication, timelines, project submission and grading processes, adjunct management.
  • Maintain appropriate database (Salesforce) information, develop reports and assist in the analysis of those reports.
  • Assist in the research, development, and formatting of reports and presentations for internal and external audiences.
  • Create and maintain documentation for course administration duties.
  • Support Online Learning projects, grants, and budgets as needed.
  • Provide administrative, scheduling and logistical support and coordination for Director of Online Learning and Online Learning team.
  • Assist Director of Online Learning and Online Learning team in the development and maintenance of processes and systems designed to maximize organizational effectiveness.
  • Assist in the development of annual budgets and then track monthly expenses against budgets.
  • Participate in, and help coordinate, regular Online Learning team meetings; quarterly and yearly retreats.
  • Manage and coordinate the distribution of all online learning inquiries coming into Facing History through the website.



  • BA/BS or relevant work/internship experience required.
  • Excellent oral, written, and interpersonal communications skills.
  • Strong problem-solving capability, with an orientation towards continuous process improvement.
  • Experience with providing support for webinars in Zoom and/or On24 (preferred).
  • Experience with Canvas LMS (preferred).
  • Excellent customer service and support oriented approaches.
  • Self-directed and detail-oriented.
  • Ability to work individually and as a member of a team.
  • Proficiency with Microsoft Office and Google Suite.
  • Sense of humor and glass-half-full attitude. Willing and eager to learn new things.
  • Interest in, and ability to articulate the mission of Facing History and Ourselves.

Compensation and Benefits:

In addition to meaningful and rewarding work, Facing History provides an excellent and competitive compensation and benefits package including medical, dental, vision, life & long-term disability insurance, a 403(b) program with a discretionary organizational contribution, generous paid time off, an employee assistance plan & a travel assistance plan, pre-tax Transit-pass program, flexible spending health care and dependent care accounts, 4 voluntary Aflac plans, limited free parking and a friendly work environment.

Facing History proudly values diversity. We are an Equal Employment Opportunity Employer.

Applications ONLY accepted online at Job posted until filled.

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